Retail. Finally, retail supervisors, particularly those identified as candidates for higher up management positions, should have a solid understanding of retail operations and retail business management. Always Look to the Future . In our role as retail training consultants, we also help many companies build and develop their own proprietary employee programs. Today’s post tackles retail staff training and offers best practices on how you can facilitate effective learning to ensure that your staff performs at their best. A: Retail Management training program touches topics like supply chain management, sales promotion, retail selling, Shipping and packing of merchandise, retail accounting, store sales profitability and retail communication. In fact we have had clients who have been able to track double-digit sales increases and improvements in other KPIs directly to our training activities. Each category relates to a fundamental aspect of "management", a complex term which has many meanings. While these corporate training best practices may be invisible to customers, they will surely experience the results of effective training when retail sales associates are knowledgeable, consultative, friendly, and courteous. Would you like to learn more about how you can increase your retail results through affordable retail training programs? The focus for you is on training. Setting realistic goals and follow-up dates Retail sales training and customer service training are similar, but are not really the same. Many retailers seek our firm’s guidance with regard to designing retail training programs. Salesforce BrandVoice ... Johnson And Cuomo Are Following A Basic Rule Of Crisis Management. A structured retail store management program that increases the productivity of each individual is the way to increase the sales of the organization as a whole. If so, contact us for a free one-hour consultation and needs assessment! They do this by: 1. Distributor and Retail Association Training Programs. Topics covered include the supervisor’s role, a skills assessment, self-sabotaging behaviors, accountability, delegation, questioning skills, reflective listening, employee motivation, feedback, difficult behavior, and conflict management. Students searching for Retail Sales Management Education and Training Program Overviews found the following resources, articles, links, and information helpful. Customer service standards. We offer a wide variety of store management training programs and systems to support each of the following areas: • Store Management • Advanced Sales Management • Recruiting & Hiring Hire for attitude, train for skill. Share; Like... rocknroad. And remember this: Training without a change in behavior of the employees is as useless as a parachute that opens on the first bounce. At other times it simply is a matter of prioritizing and creating a list of core retail training topics that their trainers can focus on. Handling difficult customers. Virtually every day our team of retail training experts delivers on-site training seminars and designs on-line retail courses that are focused on helping companies improve customer service, increase revenue, grow gross profit and reduce expenses. Privacy Policy. Your role in the company. Topics: Training Retail Employee Management. Management training is also provided through book clubs at work, challenging work assignments, and coaching from the manager's boss.Many options in management training are identified through the performance development planning process.Options include classes, internal work assignments, field trips, and self-study. Copyright @ 2014 Retail Advocacy Group, LLC. with Integrity and Leadership: What’s Trust Got to Do with It?are two training videos that teach specific things managers can do to build trust and respect. Follow Published on Dec 1, 2008. Our clients seek our assistance in many areas, but the key topics activities we are asked to assist with  – and the ones that every top performing retailer invests in – include: Do you think that by leveraging any of these areas you can help your business reach new levels of performance? Yet, when we dig in we often find that their training programs are solely focused on product training. Retail Training 24,825 views. Retail managers engage in business activities such as capital allocation, purchasing, sales force management, accounting, warehouse management, and marketing activities such as advertising, promotions, and market research. Communicating and evaluating performance standards by focusing on specific behaviors and outcomes 2. want your staff to be up-to-date on all of the products you sell as well as best practices that improve sales and decrease common retail security issues like inventory theft We love what we do because we know that retailers who invest in training their team members are more likely to succeed. Privacy Policy. Maintaining an atmosphere that values sharing information in downward, upward and peer-to-peer directions 5. The stronger the trust foundation you have, the more successful your management strategies will be. A survey by LoyaltyOne showed that approximately half of consumers reported experiencing a problem on their last shopping trip. In many cases the issue is that they may not have access to high quality content for retail skills training. Basic retail selling skills. With that in mind, here is a list of the five key topics on which you should focus your retail skills training: Good retail skills training is essential to increasing your business’ sales and profits. Gaining commitment to performance goals 4. We never used it, but I always thought it was good. Management training topics fall into four main categories: People Management, Process Management, Project Management, and Personal Management. Nine Retail Training Topics You Should Be Focused On. 9 Secrets To Effective Retail Management of Employees [Infographic] By Bob Phibbs. Topics relate to what has already been accomplished within the domain of retail management, especially within the context of logistics and supply chain management, but also of the challenges that still remain to be addressed. Coaching for results 6. Customer service training is most often used to keep existing customers from leaving and to improve Net Promoter Score or social media reviews. With that in mind, here is a list of the five key topics on which you should focus your retail skills training: 1. New Company Orientation Training. SHRA combines real successful case studies and the latest knowledge to create effective training programs specifically for the Malaysian retail industry addressing various elements from retail management such as inventory, manpower, sales, supply chain, succession and leadership, crisis and risk, presentation, digitalisation to New Retail, and more. The success of your training program doesn’t just rely on your teaching methods, it also … Give your supervisors the jumpstart they need with this onsite management training course. It’s a necessity that keeps your doors open and you and your staff employed. Company history, mission, and values. Distributor and Retail Association Training Programs, Goals /Expectations and understanding key performance metrics, Understanding customer needs / Qualification, Motivating your customer to buy / Presentation, Closing the sale and overcoming objections to the sale, Recruiting, interviewing, on-boarding new team members, Visual imaging / Retail merchandising standards. Graduates of associate-level programs in merchandising can qualify as candidates for entry-level positions in retail management, sales and visual merchandising. This goes for staff on the shop floor, as well as supervisors and managers. You likely have many employee training topics that are unique to your business, such as how to use particular equipment or follow specific procedures. Their management training might need to include things like: How to manage time; The best way to delegate tasks; How to build trust and respect with employees; Develop your management training program. A customized approach creates a new model in the retail sales associate’s mind that can be followed with specific steps. 5 Focus Points for Better Retail Management ... Providing quality training should always be high on the agenda. Retail management is a sub-discipline of the general field of management that deals with overseeing the distribution and selling of products directly to consumers, in specific vending points such as shops, chain stores, markets and malls. Buy now and download instantly the "Retail Excellence series ® " with all 3 program complete training programs (Retail Sales Planning and forecasting + Front line retail selling skills + Passionate retail experts) for one low price of $349.95 (Normally priced at $539.85). Retail managers are in charge of everyday operations within a retail store or department. L.E.A.D. This was a PPT I came up with for Training our Sales staff. 1. In a perfect world, new managers would come fully … 10 Sales Training Topics for Onboarding New Sales Reps 1) Organizational Background Information The first thing new sales professionals need to know, regardless of their prior experience, is the type of organization for which they will be working. Using appropriate reinforcement techniques 3. As a 30 year veteran of the retail industry he has hired, trained, and performance managed thousands of retail sales representatives and retail managers. Virtually every day our team of retail training experts delivers on-site training seminars and designs on-line retail courses that are focused on helping companies improve customer service, increase revenue, grow gross profit and reduce expenses. You are one person, and you need a team to meet your retail goals. Retail management as a specialized topics has garnered much attention mainly due to the structured research contributed by academics on the positive scope … You can learn more about instructor-led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com. It is a great way to boost the morale and confidence of your team members and it helps you to hold your retail associates accountable for their results. If so contact us for a free one-hour consultation or sign up for one of our on-line retail courses! They know that product training is not enough and that they need to improve the retail skills of their team members, but they struggle with getting their retail training programs off of the ground. Effective retail managers encourage and facilitate self-management among their personnel. While "training" and "meeting" are not interchangeable ideas, in small business, they often get used that way. The 2 … Retail management professionals have a … Q: What are the topics covered in a Retail Management training program? Gaining the trust and respect of team members is crucial. David Goodwin is the Principal of the Retail Advocacy Group. Copyright @ 2014 Retail Advocacy Group, LLC. Approach management training with openness and a … And virtually every retailer that we speak with – whether big or small – tells us that they believe in the importance of training their team. Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. 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